{
  "schemaVersion": 1,
  "attribution": [
    {
      "source": "CISA Known Exploited Vulnerabilities",
      "url": "https://www.cisa.gov/known-exploited-vulnerabilities-catalog",
      "licence": "US government work"
    },
    {
      "source": "GitHub Advisory Database",
      "url": "https://github.com/advisories",
      "licence": "CC BY 4.0"
    },
    {
      "source": "Have I Been Pwned",
      "url": "https://haveibeenpwned.com/",
      "licence": "CC BY 4.0"
    },
    {
      "source": "CVE Program (CVE records)",
      "url": "https://www.cve.org/Legal/TermsOfUse",
      "licence": "CVE Terms of Use",
      "notice": "Copyright © 1999-2026, The MITRE Corporation. CVE is a trademark and the CVE logo is a registered trademark of The MITRE Corporation.",
      "terms": "CVE Usage: MITRE hereby grants you a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare derivative works of, publicly display, publicly perform, sublicense, and distribute Common Vulnerabilities and Exposures (CVE™). Any copy you make for such purposes is authorized provided that you reproduce MITRE's copyright designation and this license in any such copy."
    },
    {
      "source": "FIRST EPSS",
      "url": "https://www.first.org/epss/",
      "licence": "free to use; FIRST requests attribution"
    }
  ],
  "record": {
    "id": "CVE-2020-1777",
    "sourceURL": "https://www.cve.org/CVERecord?id=CVE-2020-1777",
    "idYear": 2020,
    "status": "PUBLISHED",
    "publishedAt": "2020-10-15T18:52:13.636Z",
    "updatedAt": "2024-09-17T01:16:05.690Z",
    "importedAt": "2026-10-24T01:56:17.081Z",
    "snapshot": {
      "id": "cve_2026-10-24_midnight_baseline",
      "at": "2026-10-24T00:00:00.000Z",
      "source": "https://github.com/CVEProject/cvelistV5/releases/tag/cve_2026-10-24_0100Z"
    },
    "facts": {
      "title": "Agent names disclosed in chat feature",
      "summary": "Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.",
      "affected": [
        {
          "vendor": "OTRS AG",
          "product": "OTRS",
          "versions": [
            {
              "version": "7.0.x",
              "status": "affected",
              "versionType": "custom",
              "lessThanOrEqual": "7.0.21"
            },
            {
              "version": "8.0.x",
              "status": "affected",
              "versionType": "custom",
              "lessThanOrEqual": "8.0.6"
            }
          ]
        }
      ]
    }
  }
}