CVE-2024-23794
CVE.org · Published
- Record status
- Published
- Identifier year (not publication year)
- 2024
- Source publication
- Source updated
- Imported by cveboard
- Source snapshot
- cve_2026-10-24_midnight_baseline ·
CNA source text (English)
Agents are able to lock the ticket without the "Owner" permission
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x
Scoped product and version facts
Fix information unknown; no fixed version is derived here. Missing information does not prove that no fix exists.
Exploitation unknown; this catalogue does not assess exploitation.
OTRS
- Vendor
- OTRS AG
- Product
- OTRS
- Platforms
- Unknown
- Default status
unaffected
| Version (version) | Status (status) | Version scheme (versionType) | Exclusive end (lessThan) | Inclusive end (lessThanOrEqual) | Status changes (at → status) |
|---|---|---|---|---|---|
| 8.0.x | affected | Unavailable | Unavailable | Unavailable | None listed |
| 2023.x | affected | Unavailable | Unavailable | Unavailable | None listed |
| 2024.x | affected | Patch | Unavailable | 2024.4.x | None listed |