CVE-2026-40591
CVE.org · Published
- Record status
- Published
- Identifier year (not publication year)
- 2026
- Source publication
- Source updated
- Imported by cveboard
- Source snapshot
- cve_2026-10-24_midnight_baseline ·
CNA source text (English)
FreeScout: Improper Authorization in Phone Conversation Creation Enables Cross-Mailbox Hidden Customer Modification
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the phone-conversation creation flow accepts attacker-controlled `customer_id`, `name`, `to_email`, and `phone` values and resolves the target customer in the backend without enforcing mailbox-scoped customer visibility. As a result, a low-privileged agent who can create a phone conversation in Mailbox A can bind the new Mailbox A phone conversation to a hidden customer from Mailbox B and add a new alias email to that hidden customer record by supplying `to_email`. Version 1.8.214 fixes the vulnerability.
Scoped product and version facts
Fix information unknown; no fixed version is derived here. Missing information does not prove that no fix exists.
Exploitation unknown; this catalogue does not assess exploitation.
freescout
- Vendor
- freescout-help-desk
- Product
- freescout
- Platforms
- Unknown
- Default status
Unknown
| Version (version) | Status (status) | Version scheme (versionType) | Exclusive end (lessThan) | Inclusive end (lessThanOrEqual) | Status changes (at → status) |
|---|---|---|---|---|---|
| < 1.8.214 | affected | Unavailable | Unavailable | Unavailable | None listed |