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CVE-2020-1767

CVE.org · Published

Historical CVEsJSONAI instructions

Record status
Published
Identifier year (not publication year)
2020
Source publication
Source updated
Imported by cveboard
Source snapshot
cve_2026-10-24_midnight_baseline ·

Plain text

CNA source text (English)

Possible to send drafted messages as wrong agent

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Scoped product and version facts

Fix information unknown; no fixed version is derived here. Missing information does not prove that no fix exists.

Exploitation unknown; this catalogue does not assess exploitation.

((OTRS)) Community Edition

Vendor
OTRS AG
Product
((OTRS)) Community Edition
Platforms
Unknown
Default status
Unknown
((OTRS)) Community Edition · Scoped product and version facts
Version (version)Status (status)Version scheme (versionType)Exclusive end (lessThan)Inclusive end (lessThanOrEqual)Status changes (at → status)
6.0.x version 6.0.24 and prior versionsaffectedUnavailableUnavailableUnavailableNone listed

OTRS

Vendor
OTRS AG
Product
OTRS
Platforms
Unknown
Default status
Unknown
OTRS · Scoped product and version facts
Version (version)Status (status)Version scheme (versionType)Exclusive end (lessThan)Inclusive end (lessThanOrEqual)Status changes (at → status)
7.0.x version 7.0.13 and prior versionsaffectedUnavailableUnavailableUnavailableNone listed