CVE-2020-1777
CVE.org · Published
- Record status
- Published
- Identifier year (not publication year)
- 2020
- Source publication
- Source updated
- Imported by cveboard
- Source snapshot
- cve_2026-10-24_midnight_baseline ·
CNA source text (English)
Agent names disclosed in chat feature
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
Scoped product and version facts
Fix information unknown; no fixed version is derived here. Missing information does not prove that no fix exists.
Exploitation unknown; this catalogue does not assess exploitation.
OTRS
- Vendor
- OTRS AG
- Product
- OTRS
- Platforms
- Unknown
- Default status
Unknown
| Version (version) | Status (status) | Version scheme (versionType) | Exclusive end (lessThan) | Inclusive end (lessThanOrEqual) | Status changes (at → status) |
|---|---|---|---|---|---|
| 7.0.x | affected | custom | Unavailable | 7.0.21 | None listed |
| 8.0.x | affected | custom | Unavailable | 8.0.6 | None listed |